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Yes, their customer service sucks.

lusi(丑小鸭)

I subscribed to their high-speed internet service since this January. In the installation kit they sent us, there was only one wall-mounted filter instead of the three desktop filters they promised.

So I called them and they sent me one desktop filter.

In the first month bill, we were charged $20 for the wall-mounted filter in the installation kit.

A lot of phone calls and emails to their customer service.

Since they found out that it would be more expensive for us to mail back that wall-mounted filter, they let us to keep us and sent us two desktop filters as the corrective action.

On this month's bill, we were charged $20 again, for these two desktop filters. #@%$#%%^&*%()#

(#1105335@0)
Last Updated: 2003-3-25
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Replies, comments and Discussions:

枫下家园 / 电脑用户 / 用telus的ADSL的朋友，telus对每个月的使用流量有没有限制啊？ -bubble(bubble); 2003-3-24 (#1104555@0)

up -bubble(bubble); 2003-3-24 (#1104581@0)

每月多少钱啊 -helloyou(你好！唵嘛呢叭咪吽); 2003-3-25 (#1104631@0)

头6个月24.95，然后每个月34.95 -bubble(bubble); 2003-3-25 (#1104659@0)

Isn't it $24.95 for the first 4 month ? -honda001(honda); 2003-3-25 (#1105377@0)

I remember the quota per ip address is 6G. -onyx(厨子); 2003-3-25 (#1104747@0)
用Primus吧，没限制。用了三个月了，还行。偶尔会断而已。 -1patrick(零); 2003-3-25 (#1105069@0)

primus的客户服务很差,和他们打交道要非常小心.我用了3个月,经常断线,由于是用bell的线路,他们自己没办法查.最后没办法只好取消.最后还多收了我一个月的服务费.说我没有书面通知他们.不承认我打过电话给他们. -maple_sea(㊣BeiBei); 2003-3-25 (#1105301@0)

Bell is here to be blamed. How can they allow another competitor grabbing their market share with its own phone line. -slamdunkfan2003(Yao-Yao-Ma); 2003-3-25 {122} (#1105334@0)
The Bell cut off competitor's line from time to time to make the cutstomer unbearable and hopefully, switch back to Bell.
Yes, their customer service sucks. -lusi(丑小鸭); 2003-3-25 {701} (#1105335@0)
I subscribed to their high-speed internet service since this January. In the installation kit they sent us, there was only one wall-mounted filter instead of the three desktop filters they promised.

So I called them and they sent me one desktop filter.

In the first month bill, we were charged $20 for the wall-mounted filter in the installation kit.

A lot of phone calls and emails to their customer service.

Since they found out that it would be more expensive for us to mail back that wall-mounted filter, they let us to keep us and sent us two desktop filters as the corrective action.

On this month's bill, we were charged $20 again, for these two desktop filters. #@%$#%%^&*%()#

你一说我想起来了,我的start kit里有一张破网卡,开始以为是送的,随手一丢(还好没有拆包装).第一个月居然多收了我30.还好我据理力争,退回去了. -maple_sea(㊣BeiBei); 2003-3-25 (#1105344@0)

Hmm, I'd better inform them via email when I want to cancle the service. Did you get the last month service charge back? -lusi(丑小鸭); 2003-3-25 (#1105348@0)

sign//我和他们用电话和email吵了几个月了.他们不停给我发帐单,过一个月就加上40多的月费.后来实在不想和他们浪费时间了,又怕他们影响我的credit line.付了26.7了事. -maple_sea(㊣BeiBei); 2003-3-25 (#1105382@0)
不光要给他们发email,还要他们的writing confirmation.要说清楚最后的service date. -maple_sea(㊣BeiBei); 2003-3-25 (#1105386@0)

it's so terrible. Feel so sorry for you. I would be very careful this time. It seems to be very different from Bell and Rogers. -lusi(丑小鸭); 2003-3-25 (#1105392@0)

在primus之前用bell,现在用rogers.不管如何大公司至少说话算数,不会赖你.不像primus,小儿科,下三赖.骗到多少算多少. -maple_sea(㊣BeiBei); 2003-3-25 (#1105398@0)

gocha. I also has experience with Bell and Rogers. Switched to primus because my rogers promotion expired. -lusi(丑小鸭); 2003-3-25 (#1105405@0)
I agree, stick with a big company is a good choice. Here I am using Time Warner Cable. You can almost count on every word customer representative told you. -slamdunkfan2003(Yao-Yao-Ma); 2003-3-25 {88} (#1105411@0)
They will even pay you 20 bucks if the repair person does not show up at scheduled time.

Do they have service in Toronto? Could you please provide more information? -maple_sea(㊣BeiBei); 2003-3-25 (#1105435@0)

I am not in Canada -slamdunkfan2003(xiang jia); 2003-3-25 (#1105446@0)

check the email I just received from Primus. Thank God that I asked. Otherwise, I have to pay for another month in full price. -lusi(丑小鸭); 2003-3-28 {187} (#1110108@0)
Your next billing cycle is from April 7th to May 8th,2003. This would be your last month on the $24.95 promotion. You are required to give us 30 days notice (written or verbal) in advice.

@PEI

Yes, their customer service sucks.

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