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事件经过。

本文发表在 rolia.net 枫下论坛欢迎大家修改我的叙述. 而且我认为广大华人遇到不公待遇,即使不是大事,也要敢于抗争。在baview 附近,在一个台湾人的聊天群里听说许多中东人专门碰瓷华人的车辆,可能和我们华人喜欢息事宁人的形象有关。我不针对任何种族背景,我说的是我经历的。
Let me state the entire story again here.

On June 2nd between 20:30 – 21:00, I visited a No frill store at 9325 Yonge St., Richmond Hill, ON, Canada L4C1V4. I waited in the line for the counter number 9. Right before my turn, a woman jumped in and made the money change with the cashier working at the counter number 9. I asked the cashier if people could make a change without having to wait in the line. The cashier was rude and provoking to me instead of answering my questions. I asked if I could talk to her supervisor, then she said that she was the supervisor. In the meantime, another cashier who wore a hijab approached us and had a chat with the first cashier in a foreign language which I couldn’t understand. I asked the second cashier who was the supervisor and she responded that the first woman was the supervisor. As I didn’t know their names, I tried to take a picture to remember the counter number. The first cashier threatened that she would call a police force. I left the store and filed a complaint on June 3rd through no frill customer service for the insulting and threatening that the two cashiers exerted on me. The store manager called me on June 13th. However in the entire conversation, she did not show any intention that she would provide the proper training to the involved employees. She emphasized that the cashier job is a low payment and part time job, and her staff could have a bad day on June 2nd. She even said that if she were me, she would not have filed a complaint. And she indicated that she won’t take any actions since her staff would not be able to get unionized after the two complaints were filed against them. She said that herself was unionized. It is unbelievable for me that it is a way for a store manager to respond to a customer complaint for the misbehavior her staff made! The incident has hurt my psychological health. Until now, I have been afraid of visiting the store since I worry that the cashiers will abuse and threaten me again in public.更多精彩文章及讨论,请光临枫下论坛 rolia.net
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Replies, comments and Discussions:

  • 枫下家园 / 生活杂事 / 怎样在NoFrill投诉。 +1
    在16th&Yonge No Frill store买东西,遇到一个非常rude的中东casher, 她竟然是supervisor。 打了公司的投诉电话,公司把转到店里,但是店经理很袒护她的店员,直接告诉我她不会对店员采取任何行动。所以我想问一下有无人知道怎样让这个投诉在总公司升级。先谢了。
    • 这种类似的情况,我一般是给 CEO 和 OPERATION MANAGER 写信。大概率会受理。 +1
      • 觉得也是写信靠谱,把事情经过写清楚,电话里不容易说清楚,还容易激动
        • 写信时候要整合思路,理顺逻辑,让故事完满,所有相对有理有据没情绪。 +1
      • How to get their contacts?
    • 具体是什么情况呢? +1
      • 对,说说具体是什么情况,不知道具体情况不好出主意
    • 说实话。这里的投诉然并卵,尤其是这样的零售店,你只会被无限期的拖延,拖到你没脾气了。
    • 他们有工会,管理层都怕惹事
      • Nofrills 没有工会吧?
        • 有,Loblaws, 大统华, No Frills 都是一个工会的分会
          • 我知道loblaws 有工会,所以它家店里会遇到年纪比较大的员工,nofrills都是一帮小孩,大童话就更没听说工会的事了,我认识好几个年纪大的阿姨在里面工作。再说,即使有工会,supervisor 这种有点管理层的也不会属于工会
            • 楼主已经升级到跟总公司和店经理交涉了
              • 你前面说管理层怕工会,我是说supervisor 不应该属于工会,所以店的经理应该不是因为怕工会而不处理,也许是别的原因
    • 多元文化新常态。以后黑木三会成为社会绝大多数。你这事我觉得应当从法律方面下手。社会不应允许侮辱他人而不受惩罚。 还可以google review
    • 你先火线入教 然后罩袍一身黑去店里投诉 包管有效
    • 平时上街总会不小心走路踩到狗屎的,一般我都是跺一跺继续往前走,一般我不会到处找狗主人算账的,更不会去把狗屎打扫干净,因为前面还会有狗屎,心情好最重要,别耽误前面要走的路。 +11
    • 去他们的公众帐号上发表评论,比如facebook +1
      • Google review +1
    • Nofills是加盟店,店东应该会更在意有人向loblaws投诉。
      • 这种加盟店总部管不了各个店吧? 很多年前Popeyes 一份快餐收了我们2遍钱,
        收钱的人说第一遍刷卡没通过,收据没给我们看就扔掉了,回家后看银行记录才发现收了2遍钱,给Popeyes 总部电话投诉,对方说那个收钱的就是那个店的经理,他们没有办法。那个人是个印巴人,很多Popeyes 都是印巴人的店
        • Nofills这几年关了很多,店东表现不好,害怕被咯blows关门。Popeye这种情况,属于管理不善,会有报应的。
      • 这个靠谱
    • 中东女人可能就是歧视华人,我在costco pharmacy也遇到过态度恶劣的包头巾的女人。 +1
      • 完了,想去那嘎达儿找个小二小三的歇菜了。
      • 第一代移民的中东女人非常aggressive, 态度也很硬很不友善, 不知道为啥,我在shoppers 药店里也遇到过。二代就好很多。还要一点就是中东人的英语讲的非常硬,给人感觉就是不好。 +2
    • 没有旁证,自己又没有录像或录音为证,投诉很可能没有什么结果。 +1
      • 弄一个阴形camera再去一次。 +1
    • 到底什么事呢? +2
    • 事件经过。 +4
      本文发表在 rolia.net 枫下论坛欢迎大家修改我的叙述. 而且我认为广大华人遇到不公待遇,即使不是大事,也要敢于抗争。在baview 附近,在一个台湾人的聊天群里听说许多中东人专门碰瓷华人的车辆,可能和我们华人喜欢息事宁人的形象有关。我不针对任何种族背景,我说的是我经历的。
      Let me state the entire story again here.

      On June 2nd between 20:30 – 21:00, I visited a No frill store at 9325 Yonge St., Richmond Hill, ON, Canada L4C1V4. I waited in the line for the counter number 9. Right before my turn, a woman jumped in and made the money change with the cashier working at the counter number 9. I asked the cashier if people could make a change without having to wait in the line. The cashier was rude and provoking to me instead of answering my questions. I asked if I could talk to her supervisor, then she said that she was the supervisor. In the meantime, another cashier who wore a hijab approached us and had a chat with the first cashier in a foreign language which I couldn’t understand. I asked the second cashier who was the supervisor and she responded that the first woman was the supervisor. As I didn’t know their names, I tried to take a picture to remember the counter number. The first cashier threatened that she would call a police force. I left the store and filed a complaint on June 3rd through no frill customer service for the insulting and threatening that the two cashiers exerted on me. The store manager called me on June 13th. However in the entire conversation, she did not show any intention that she would provide the proper training to the involved employees. She emphasized that the cashier job is a low payment and part time job, and her staff could have a bad day on June 2nd. She even said that if she were me, she would not have filed a complaint. And she indicated that she won’t take any actions since her staff would not be able to get unionized after the two complaints were filed against them. She said that herself was unionized. It is unbelievable for me that it is a way for a store manager to respond to a customer complaint for the misbehavior her staff made! The incident has hurt my psychological health. Until now, I have been afraid of visiting the store since I worry that the cashiers will abuse and threaten me again in public.更多精彩文章及讨论,请光临枫下论坛 rolia.net
      • “The cashier was rude and provoking to me instead of answering my questions. I” 这句是什么意思?
        • instead of answering my questions感觉咄咄逼人好像人家有义务回答客人的一切问题似的。 +2
      • 另一个顾客不排队去换钱这个不算事吧,我自己干过,也排过队去换钱,一般人都是换零钱去推车,让人排十多分钟只为换个零钱不太合理,
        我倒是觉得2个cashier之间交流不讲英语是个问题。今天在homedepot 遇见2个印度店员也用他们的语言交流,虽然知道他们在帮顾客找东西,但顾客在旁边他们不讲英语不professional
        • 不在现场不站队,纯吃瓜讨论,从贴子的描述看会不会是LZ想照片片的举动引起矛盾升级,LZ想照counter number,但对方以为在照Ta?
          • 照counter number没用,cashier不同时间不同人,照人的话要有人家的许可,楼主应该问人家的empolyee ID 或者名字,按理她应该告诉的。store manager也很没有水平,雇员态度差跟union不union的没关系 +2
            • 我在陈述经理的回答。 +2

              她纳米无礼,连一个问题都不回答,我要得到她的名字吗
              • 你在电话的一开始就应该要store manager的名字和employee ID, 她就知道你是认真的,态度会认真一些
          • 你可真会为收银员着想呀。
            • 看你的描述,如果你投诉,你拿起手机照相那个举动(不管有没有照到对方),极可能会成为对方反驳的一个点。呵呵 +1
              个人看法举手机照counter number之前你占理占优势,举手机之举引起误会,矛盾升级是败笔。
              • 1. 楼主忍耐力低,不喜欢被插队(估计是第二个 cashier 那里没有零钱,让顾客到 9 号柜台来换)。2. 楼主和 supervisor 有言语冲突(谁说了什么楼主没有说)。3. 楼主举起电话照相(照人还是柜台无法清楚)。投不投诉都行,是否能赢,得看录像,要不无解。 +2
                就我个人来说,插队换钱对我没影响,是低头刷肉联的好机会。
                • +1,完全同意。不过还是希望LZ投诉得直吧!
                • the weird comments. Should I be tolerant to be cut in?
                  • 换散钱,我会选择让。此顾客和你一样排了队。Cashier 没有散钱不是顾客的错。 +1
                    • that is your choice, not mine. Even the store manager said that she told the cashers not to make changes for the customers
                      • 你问怎么投诉。从你的故事里我看不出你超出 50% 正确的迹象。不知道你应该怎么投诉。换言之,你可以投诉,怎么处理,除了录像,我觉得什么结果都可能。 +4
                    • how did you know that that women waited in the line as I did? Did not I use the word 'jump in"
                      • 我说的是 “估计”。无论是不是从另一条线过来的,我都会选择让。 +2
                        • if you even didn't read my story, what is your point by making comments here?!
                          • “The cashier was rude and provoking to me instead of answering my questions. ” 这句是什么意思? -troyd(聊商 top 5%); 17:55 +1
                            如果你对帮你分析的网友都这么犀利挑衅,超市里的剧集,也大概率不是偶然事件了。
                            • At least, it doesn't tell you that another woman also waited in the line! Please stop to use your imagination!
                              • 哦, “估计” 的英文是 Guess。
                                • haha, another interesting point you made
                                  • 嗯,如果你觉得估计不是 guess 的意思,即便你没赢 cashier,你还是赢了我。
                              • 即使那个顾客没排队,人家只是因为没有合适的钱推车而已,让人家换个零钱就半分钟的事,又不耽误你什么,你和人 argue的时间可比这多多了 +7
                                • How do you know "因为没有合适的钱推车"?
                                  我替事主说。
                                  • 要不是没有合适的钱推车,人家为啥跑到nofrills换零钱,难道这事不应该去银行吗? 话说没零钱推车而去换零钱的事我干过好多回了,有排队也有不排队,取决于当时情况
                                    • 昨天我去超市,看到大白包子喜人,就排队。排了会,听到店主和我前面人说:只收现金。我只好离队先把超市物品付费,回车取现金才买了包子。如果有人拿 50 的,店主找不开,顾客如果还想买包子,就得去换散钱。
                                      • 这种事也有可能,不过换我就不买了,麻烦而且吃包子长胖
                                        • 平时我不去那嘎达。发现居然有买大包子,而且排队人还不少。好奇心登起。味道算中庸吧,但是异国他乡能吃次像样的包子,也算爽了一次,呃,爽胖了一次。
                                          • 下次你来多伦多,我们大家给你推荐几个包子铺吧
                                • 建议LZ表跟俺们在这扯了,扯贏了也不分房子不分地。打铁要趁热,快写投诉信更要紧。。。
                                  • 写完了,也发出去了 +1
                                    • 坐等你滴update! +1
                                      • thanks. but no updates for here
                                      • update:收到,投诉信进了蓝箱
        • 我的点是她不回答我的问题,反倒言语侮辱我
          • 那个supervisor到底说了啥? +2
      • 嗨,这多大事呀,在加拿大与人方便是司空见惯的事,就这一点破事哪用得着去质问别人?这“案子”九成你无法告赢。 +17
        • another stupid comment! the whole point is not about cut in. It is about the cashier and manager's attitude!
          • 你不质问再先,别人会说话吗?在加拿大别说是让别人换零钱,就是看到后面的顾客东西比你少,一般都会让后者先买。你对我帖子的回复用词已经说明你就也是个态度极其恶劣的人。 +23
      • 原来是这么回事。楼上说的是对的,别人换个推车的零钱还要排队不合理。Let it go 吧,退一步海阔天空。
      • 换钱不用排队。有素质的人会礼貌地先跟排队的解释一下。
    • 找媒体曝光,而且要找英文媒体曝光。
      • 请问您知道渠道吗
        • CBC Market Place投訴專線
          Got a gripe? Getting the run-around? Fighting the good fight? Tell us about it! 
          • 别指望,基本不会理你 +3
        • 不认识。最好有认识的记者愿意帮忙,还有英文要很好。
    • 投诉可以,但通过投诉你想看到什么结果?或者说最理想的结果是什么?
      • 对啊,诉求最重要,不然就是COUPON了
      • 我生气是因为我认为她敢这样对我是因为我是中国人。 当然了,我相信此言一出, 一大堆人马上认为我是自卑心理作怪。加拿大没有歧视,华人地位很高
        • 那一块华人非常多,那个店华人顾客也非常多,人家没事歧视你干啥? 歧视你她能多拿工资吗? +7
          • as I expected :) +1
            • 你新移民吧,心高气傲,人家换个零钱又不耽误你啥,与人方便与己方便,你慢慢体会吧 +17
              • 不像是来加多年的。 +3
                • 本来换零钱就是到cashier 那里就给换的,楼主这样的人多几个以后换个零钱就得排长队了 +1
                  • 换钱拿车还需要排队吗?大家不都是在Cashier 的外面说一声就直接换了吗?
        • 加拿大隐形的歧视应该有,象你说的这种情况我认为歧视的可能很小,你可能过于敏感了。就是一个普通的排队纠纷,看不出有什么特别针对中国人的歧视。而且,一个换钱的小小的插队,你过于计较了,非常的不Canadian。普通的加拿大人在公共场合都是非常温和的,是非常友善的。 +8
          小小插个队,给人方便,没啥啊
    • 所以那个人到底是不是换零钱拿车?
    • 换零钱小事,没有啥不妥。你想投诉的“点”:The cashier was rude and provoking to me(这是主观感受,不是事实陈述),本该详细叙述事实的地方却既主观又不详细,换任何人作为管理者,都无法处理。#14638325@0 +2
      • 看完全帖,感觉就是那个casher不幸碰到帖主这样的顾客而倒了大霉。 +25
        • 你就是那种被中东人骂了还要说对不起的:)
    • 人生苦短,放过别人也是放过自己 +14
      • 赞同一下 +3
    • 建议楼主move on,不要再浪费时间在这种小事上。还有提升自己的 EQ,多点包容,这样类似事就不会再发生了。 +9
      • 说实话,有点小题大做了,少些这些没必要的烦恼。生活会很轻松 +5
        • 同意,退一步海阔天空 +3
    • No Frills 是 franchise operation,到分店经理就已经到顶了。你就是投诉到总公司也还是转回到分店经理。分店经理才是真正的OWNER. +1