Then they try their best to keep you. I heard many such cases before, not only from HSBC, some of them from other bank. For example, I heard someone got a lower mtg rate from other bank and wanted to switch out from CIBC. A bank sent a switch request to CIBC a month before due date, but CIBC kept silience. The customer were going to travel around her due date. 2 days before due date, CIBC told the customer not to transfer out cause they would like to match A bank's rate. The customer has no time to make further action, then she had to sign the renewal agreement with CIBC.
So I think everyone here should be alert when you switching your mtg from one bank to another bank. Otherwise, you will get a lot of headaches.
So I think everyone here should be alert when you switching your mtg from one bank to another bank. Otherwise, you will get a lot of headaches.