本文发表在 rolia.net 枫下论坛Consumer Concerns （抄自 http://www.pulse24.com/News_Features/Silverman_Helps/20001027-001/page.asp ）
Feel you've been taken? Angry at a how you were treated by a company? Here's a look at your rights under Ontario's current consumer laws.
Anyone who's ever been 'ripped off' by a company they were doing business with, feels two things--anger and frustration. But did you know that under the laws of Ontario, you can turn that anger into action? The Province Of Ontario's "Business Practices Act" lays out what those 'unfair' practices are, and how you can claim compensation. According to the Act:
"If a salesperson has used a false, misleading, deceptive or unconscionable sales pitch on you", you have the right, by law, to:
1) Ask the business to rescind the agreement, transaction deal or contract. (For more on this, see below.)
2) Ask a court to rescind the agreement if the business refuses to. (For more on this, see below.)
3) Contact the Ont. Ministry of Consumer & Commercial Relations for advice. Their number is (416) 326-8555 or 1-800-268-1142. Their website is :
http://www.ccr.gov.on.ca
1) Ask the business to rescind the agreement, transaction deal or contract
"Recission means that an agreement or transaction has been cancelled--as if it had never occurred. In the case of a signed contract--where you haven't paid anything yet or taken delivery of the goods, recission means the contract is torn up. If you HAVE paid money and find the product was misrepresented or wasn't what the salesperson led you to believe, recission means you give the product back--and the vendor returns your money.
The "LETTER" Of The Law
A letter requesting recission will give you legal standing for your complaint. According to the government, here's how it's done:
Within 6 months of entering into an agreement, send your letter requesting recission by REGISTERED MAIL, or HAND DELIVERED to the salesperson and the company, asking that the transaction be declared 'null and void'. Make three copies--one for the original salesperson, one for the store manager--and one for yourself. Be sure to use the seller's complete name and and address, as well as providing your own--along with your phone number. You should make sure you quote the proper clause of the Business Practices Act, in order to ensure you have the right to set the agreement aside.
Here's a sample of how to word your "recission" letter:
Dear Madam/Sirs:
On (enter date), I purchased (name product or service) from you at a cost of (enter amount). Before I entered into the agreement, you made a representation which, in my opinion, was an 'unfair practice' under the Business Practices Act. (Describe complaint BRIEFLY, and cite approx. clause under Section 2 of the act.) (For more on this, click here)
I hereby exercise my right to rescind the agreement under Section 4 of the said Act. I look forward to your immediate reply.
Yours truly,
(Signature)
(Full Address)
(Phone Number)
Generally, most reputable companies will try to accommodate your request or work out some kind of reasonable settlement.
Part 2更多精彩文章及讨论，请光临枫下论坛 rolia.net
Feel you've been taken? Angry at a how you were treated by a company? Here's a look at your rights under Ontario's current consumer laws.
Anyone who's ever been 'ripped off' by a company they were doing business with, feels two things--anger and frustration. But did you know that under the laws of Ontario, you can turn that anger into action? The Province Of Ontario's "Business Practices Act" lays out what those 'unfair' practices are, and how you can claim compensation. According to the Act:
"If a salesperson has used a false, misleading, deceptive or unconscionable sales pitch on you", you have the right, by law, to:
1) Ask the business to rescind the agreement, transaction deal or contract. (For more on this, see below.)
2) Ask a court to rescind the agreement if the business refuses to. (For more on this, see below.)
3) Contact the Ont. Ministry of Consumer & Commercial Relations for advice. Their number is (416) 326-8555 or 1-800-268-1142. Their website is :
http://www.ccr.gov.on.ca
1) Ask the business to rescind the agreement, transaction deal or contract
"Recission means that an agreement or transaction has been cancelled--as if it had never occurred. In the case of a signed contract--where you haven't paid anything yet or taken delivery of the goods, recission means the contract is torn up. If you HAVE paid money and find the product was misrepresented or wasn't what the salesperson led you to believe, recission means you give the product back--and the vendor returns your money.
The "LETTER" Of The Law
A letter requesting recission will give you legal standing for your complaint. According to the government, here's how it's done:
Within 6 months of entering into an agreement, send your letter requesting recission by REGISTERED MAIL, or HAND DELIVERED to the salesperson and the company, asking that the transaction be declared 'null and void'. Make three copies--one for the original salesperson, one for the store manager--and one for yourself. Be sure to use the seller's complete name and and address, as well as providing your own--along with your phone number. You should make sure you quote the proper clause of the Business Practices Act, in order to ensure you have the right to set the agreement aside.
Here's a sample of how to word your "recission" letter:
Dear Madam/Sirs:
On (enter date), I purchased (name product or service) from you at a cost of (enter amount). Before I entered into the agreement, you made a representation which, in my opinion, was an 'unfair practice' under the Business Practices Act. (Describe complaint BRIEFLY, and cite approx. clause under Section 2 of the act.) (For more on this, click here)
I hereby exercise my right to rescind the agreement under Section 4 of the said Act. I look forward to your immediate reply.
Yours truly,
(Signature)
(Full Address)
(Phone Number)
Generally, most reputable companies will try to accommodate your request or work out some kind of reasonable settlement.
Part 2更多精彩文章及讨论，请光临枫下论坛 rolia.net