本文发表在 rolia.net 枫下论坛I have recently retained a shuttle company for kids to pick up and drop off my children at school. Sadly, the service was gravely in breach of agreement, business practice was unprofessional and unacceptable. As well, the service provider failed to reimburse me for the deposit I paid to her as she promised, upon mutually agreed termination of service three days after contracting.
For the sake of other parent's interest and their children's safety, I would like to share the template of a letter of warning. Hope such a template can help should you find it necessary to protect your own rights as a consumer. This letter template has been de-personalized inconsideration of privacy.
V. Angry
123 Justice Rd.
Justice City, ON X1Y 2Z3
V. Crappy
Owner
Shuttle For Kids
11 Lousy Crt.
Toronto, ON N2K0A4
Sent via email: Vcrappy@shuttleforkids.com
March 6, 2015
Ms. V. Crappy:
I am writing as a follow-up to our previous communication where you promised a refund of my deposit but have failed to deliver on that promise. This letter is to give you one week’s notice that actions will be taken on March 12, 2015 if payment is not made by 20:00, March 11, 2015.
I retained the services of Shuttle for Kids on January 30. After discussion and mutual agreement, I terminated that service due to many irregularities and situations that make your service unreliable and unprofessional.
Examples of the reasons for termination are outlined below:
1. Pick-up times were not adhered to as per your original agreement, causing inconvenience and extra work for me.
2. I was billed for “delay” fees when the driver showed up earlier than the agreed upon pick-up time; delay charges, at a significant and unreasonable amount, were not supported by facts.
3. While I had paid an extra fee specifically for the service of walk-in my two children from the vehicle to classroom, initial efforts and time necessary to deliver that service, were instead, used as an excuse for billing me “delay” fees along unjustifiable and rude complaints to me by Ms. Crappy.
4. Staffs at the school have complained about rudeness and harassment from ShuttleforKids staff.
5. My deposit of $1,620 was paid to you on Feb 2 as you required. Upon terminating the service on Feb 4, a refund was to be made to me immediately. On the excuse of billing cycle, you postponed payment to Mar 1, 2015. No payment was made On March 1. An excuse of the business “being crippled by back injury” was given even though ShuttleforKids staff had no knowledge of this.
6. You offered, instead, to reimburse me over three months, if you were even able to. This is not a professional way to run a business and is unacceptable.
Let it be known, if full and complete payment is not made in the amount of $1,301.34 by a bank draft and delivered to 123 Justice Rd. Justice City, ON X1Y 2Z3by 20:00 March 11, 2015, actions will be taken, and not limited to:
1. Filing a claim in the Toronto Small Claims Court against ShuttleforKids.
2. Filing a complaint with the Better Business Bureau against ShuttleforKids.
3. Any other actions which are necessary to ensure the safety of my own and other children.
Sincerely,
V. Angry更多精彩文章及讨论，请光临枫下论坛 rolia.net
For the sake of other parent's interest and their children's safety, I would like to share the template of a letter of warning. Hope such a template can help should you find it necessary to protect your own rights as a consumer. This letter template has been de-personalized inconsideration of privacy.
V. Angry
123 Justice Rd.
Justice City, ON X1Y 2Z3
V. Crappy
Owner
Shuttle For Kids
11 Lousy Crt.
Toronto, ON N2K0A4
Sent via email: Vcrappy@shuttleforkids.com
March 6, 2015
Ms. V. Crappy:
I am writing as a follow-up to our previous communication where you promised a refund of my deposit but have failed to deliver on that promise. This letter is to give you one week’s notice that actions will be taken on March 12, 2015 if payment is not made by 20:00, March 11, 2015.
I retained the services of Shuttle for Kids on January 30. After discussion and mutual agreement, I terminated that service due to many irregularities and situations that make your service unreliable and unprofessional.
Examples of the reasons for termination are outlined below:
1. Pick-up times were not adhered to as per your original agreement, causing inconvenience and extra work for me.
2. I was billed for “delay” fees when the driver showed up earlier than the agreed upon pick-up time; delay charges, at a significant and unreasonable amount, were not supported by facts.
3. While I had paid an extra fee specifically for the service of walk-in my two children from the vehicle to classroom, initial efforts and time necessary to deliver that service, were instead, used as an excuse for billing me “delay” fees along unjustifiable and rude complaints to me by Ms. Crappy.
4. Staffs at the school have complained about rudeness and harassment from ShuttleforKids staff.
5. My deposit of $1,620 was paid to you on Feb 2 as you required. Upon terminating the service on Feb 4, a refund was to be made to me immediately. On the excuse of billing cycle, you postponed payment to Mar 1, 2015. No payment was made On March 1. An excuse of the business “being crippled by back injury” was given even though ShuttleforKids staff had no knowledge of this.
6. You offered, instead, to reimburse me over three months, if you were even able to. This is not a professional way to run a business and is unacceptable.
Let it be known, if full and complete payment is not made in the amount of $1,301.34 by a bank draft and delivered to 123 Justice Rd. Justice City, ON X1Y 2Z3by 20:00 March 11, 2015, actions will be taken, and not limited to:
1. Filing a claim in the Toronto Small Claims Court against ShuttleforKids.
2. Filing a complaint with the Better Business Bureau against ShuttleforKids.
3. Any other actions which are necessary to ensure the safety of my own and other children.
Sincerely,
V. Angry更多精彩文章及讨论，请光临枫下论坛 rolia.net