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@PEI

What happens if my airtime expires or my balance reaches $0?

zzjiang(jeffrey)
If your balance reaches 0 but your expiry has not been reached, you cannot use the phone until airtime is added. If the expiry date is reached, any remaining balance is removed. You can call customer service to have the balance re-instated. If it is within 7 days they are required to do so by Canadian law (see http://www.crtc.gc.ca/eng/info_sht/t14.htm) even if Speak Out asserts that it is a one-time only favour.

You have 45 days to add airtime after the expiry date is reached; otherwise the SIM card will become void (and your phone number will be re-assigned) and you need to buy another Speak Out SIM card.

- See more at:
(#9991632@0)
Last Updated: 2016-3-13
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Replies, comments and Discussions:

  • 枫下家园 / 电脑电信 / 请教一个7-11手机电话过期的问题。我昨天突然发现7-11手机无法使用了。上网一看，过期了。马上充值，可是原来的余额全部没有了。请问我如果和7-11联系，是否可以把过期前的余额要回来呢？非常感谢！ -kuhan(苦寒); 2016-3-9 (#9984550@0)
    • 不能吧，我曾经打电话问过，要不回来。 -eeryv(eeryu); 2016-3-9 (#9984555@0)
    • 要不回来了。7-11一年有效期呢。 -alex76(雪中之城); 2016-3-9 (#9984626@0)
    • 打个电话试试呗, 万一有惊喜呢? -zzddlljj(告别严冬); 2016-3-9 (#9986009@0)
    • 同情。我曾有过类似经历，打电话过去也没给。不过，你可以试试，谁知道呢，可能你碰到好心客服，没准给你了。 -shaise(汤团); 2016-3-9 (#9986034@0)
    • A rule is a rule. Suck up and move on. -alaabracadabra(AlaAbracadabra); 2016-3-9 (#9986115@0)
      • 是这个理儿，不过少了一个it 意思就大不一样啦。。。 -thornthorn(RedoOHoly MolyOoNeck); 2016-3-9 {13} (#9986124@0)
        Such it up...
    • What happened has happened. 7-11会在逾期前，不怨其烦地，日复一日地，给你的7-11号码发信息，你该充值了，否则余额将要作废了。 -zhylj(爱谁谁); 2016-3-9 (#9986128@0)
      • 我就没收到过你说的提醒消息，只能自己留意 -zzjiang(jeffrey); 2016-3-9 (#9986207@0)
    • 好象过期后二周内可以要回，具体日子我忘了。 -zzjiang(jeffrey); 2016-3-9 (#9986210@0)
      • You mean that it is ok within 2 weeks? -hunting416(NewRolian); 2016-3-9 (#9986370@0)
      • 我试过过期两天要回 -tums(Summer); 2016-3-9 (#9986394@0)
        • 现在记录在Google 日历上，提前几个星期自动给自己发Email提醒自己 -tums(Summer); 2016-3-9 (#9986398@0)
    • 只过几天的话，打电话去可以要回来。 -newtruck(.); 2016-3-9 (#9986391@0)
    • 我有一次过期三天要回来的经历，太长了估计不行。 -winterfish(潜水鱼༼ຈل͜ຈ༽); 2016-3-10 (#9986683@0)
    • What happens if my airtime expires or my balance reaches $0? -zzjiang(jeffrey); 2016-3-13 {636} (#9991632@0)
      If your balance reaches 0 but your expiry has not been reached, you cannot use the phone until airtime is added. If the expiry date is reached, any remaining balance is removed. You can call customer service to have the balance re-instated. If it is within 7 days they are required to do so by Canadian law (see http://www.crtc.gc.ca/eng/info_sht/t14.htm) even if Speak Out asserts that it is a one-time only favour.

      You have 45 days to add airtime after the expiry date is reached; otherwise the SIM card will become void (and your phone number will be re-assigned) and you need to buy another Speak Out SIM card.

      - See more at:
      • 很有用的信息。总结一下，过期7天内可以去要回来。 -9613019(海怪); 2016-3-13 (#9991654@0)

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